Privacy Policy

Australian Laser Systems ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. We respect your rights to privacy under the Privacy Act 1988 (Cth) and comply with all of the Act’s requirements in respect of the collection, management, and disclosure of your personal information.

This policy describes how we collect and manage your personal information when you interact with our business or visit our website (auslasers.com).

2. Collection of Personal Information

We collect information that is reasonably necessary for us to provide you with our laser cutting, engraving, and design services. The types of personal information we may collect include:

• Contact details: Name, email address, shipping/billing address, and phone number.

• Transaction details: Information regarding the products or services you have purchased from us.

• Design files: Custom files or artwork you upload or email to us for engraving purposes.

• Communication records: Records of your inquiries, quotes, and interactions with our support team.

3. How We Use Your Information

We use your personal information for the following primary purposes:

• To process and deliver your orders.

• To provide quotes and respond to your inquiries.

• To improve our products, services, and website functionality.

• To send you administrative messages, invoices, and updates regarding your orders.

• To comply with our legal obligations.

4. Microsoft Clarity and Advertising

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

5. Cookies and Tracking Technologies

In addition to the Microsoft services mentioned above, our website may use standard "cookies" to improve your experience. Cookies are small data files transferred to your computer's hard drive by a website to track and tailor your experience.

• Functionality: We use cookies to keep track of your current shopping cart and previous purchases.

• Management: Most web browsers are set to accept cookies. You can choose to reject cookies by changing your browser settings, though this may prevent you from taking full advantage of our website.

6. Disclosure of Information

We may disclose your personal information to third parties in the following circumstances:

• Service Providers: Delivery companies (e.g., Australia Post), payment processors, and IT service providers who assist us in running our business.

• Legal Requirements: If required by law or to protect our legal rights (e.g., in response to a court order). We do not sell your personal information to third parties for the purpose of their own direct marketing.

7. Data Security

We take reasonable steps to ensure your personal information is secure and protected from misuse, loss, unauthorized access, modification, or disclosure. This includes using secure servers and encryption for online transactions.

8. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate. If you would like to access or correct your data, please contact us using the details below.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Australian Laser Systems Email: privacy@auslasers.com Website: auslasers.com